Warranty and Post-Warranty Service

Dzilli Group provides both warranty and post-warranty service for all equipment it represents.
The company’s service policy is based on the principle that the relationship with the customer does not end with the sale — it begins there.
Every delivered machine remains under the company’s attention, receiving regular inspections and professional maintenance.

The warranty service phase includes all manufacturer-prescribed procedures aimed at preventing possible failures and ensuring smooth and reliable operation.

The post-warranty service system is designed to ensure that clients receive technical consultation, fast response, and high-quality service, regardless of the equipment’s type or model.

Dzilli Group’s service engineers use state-of-the-art diagnostic software and tools to accurately identify and eliminate faults.
All repair operations are performed either in the company’s fully equipped service center or, when required, directly on site.

All service processes are carried out in compliance with international quality standards.
Dzilli Group maintains a strict quality control system that includes work inspections, customer feedback, and performance analysis.
Each service operation is reviewed by a responsible technical supervisor to ensure full compliance with the manufacturer’s specifications.

The company also places great emphasis on improving customers’ technical awareness by providing user manuals, training materials, and consulting support.